Refund Policy
Refund Policy for 3D Verse
Overview
At 3D Verse, we take pride in the quality and craftsmanship of our 3D printed products. Our goal is to ensure that every item we create meets our high standards and your expectations. We understand, however, that there may be instances where an item does not arrive in perfect condition due to the complexities of shipping and handling. Our refund policy is designed to address these concerns and provide a clear process for handling such situations.
Refunds for Damaged or Broken Items
Eligibility for Refund: We offer refunds exclusively for items that are broken or damaged upon delivery. Upon receiving your item, please inspect it immediately for any signs of damage or breakage.
Reporting Damage: If your item is found to be damaged or broken upon arrival, please contact us within 48 hours of delivery with photographic evidence of the damage. This timely reporting is crucial for us to address and rectify the issue promptly.
Assessment: Upon receiving your report and accompanying evidence, our team will assess the damage. If the damage is confirmed to be due to shipping or a manufacturing defect, we will initiate the refund process.
Refund Process: Once the damage assessment is completed and eligibility for a refund is confirmed, we will process your refund to the original method of payment. Please allow a certain period (usually 5-10 business days, depending on your bank) for the refund to be reflected in your account.
Non-refundable Items: Please note that we cannot offer refunds for issues not related to damage or breakage, including but not limited to buyer’s remorse, color discrepancies (unless significantly different from what was advertised), or minor imperfections that are a natural result of the 3D printing process.
Return Shipping: In cases where a return is necessary, 3D Verse will cover the cost of return shipping for damaged or broken items. Details and instructions for return shipping will be provided when the return is authorized.
Contact Information
For any questions regarding our Refund Policy, to report a damaged or broken item, or to initiate a refund request, please contact us at info@3dverse.co.nz. Our customer service team is dedicated to addressing your concerns and ensuring a satisfactory resolution.
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Conclusion
We value your satisfaction and strive to deliver high-quality, 3D printed products. Our Refund Policy is part of our commitment to ensuring a positive experience for all our customers. Thank you for choosing 3D Verse.